February 8, 2023
Conflict in the workplace (Credit: Kateryna – stock.adobe.com)

Conflict is something that occurs in every setting in society whether in the home, school, church or institution.

We must know how to handle conflict in the work environment to prevent it from escalating into something else.

Below are the main sources of workplace conflict:

  • Stress: When workers and staff in an institution are under stress due to increased workload, longer working hours and inadequate staff, these can cause conflict in the workplace as the workers would start harbouring resentment and grudges against the management and fellow workers.
  • Unsolved Work problems: This includes little issues among coworkers, managers and supervisors such as leadership style used, tone of voice, poor communication etc. These could escalate to bigger problems if unresolved.
  • Unmet needs and expectations: When workers’ needs such as reduced working hours, health insurance, higher pay etc. are unmet, it could lead to conflict between the employees and the employers.
  • Collision of personalities: When they’re different personality types among workers in an institution, there would surely be conflict as people with different personalities would clash with one another because they don’t fully understand each other.
Conflict resolution (Credit: iStock)

Below are some tips to resolve workplace conflict:

  • Determine the primary cause of the conflict: As part of the management team, if you’re able to determine the main or root cause of the problem that is causing conflict, you can know how to resolve it. This can be done by; hearing the sides of both parties involved and eyewitnesses, using evidence and facts to judge etc.
  • Implementing strategies, policies and regulations that handle workplace conflict: This is done so as to encourage everyone in the organization to speak out when they feel they’re not satisfied with the job conditions or a fellow colleague.
  • Organizing training and teachings for the employees: The management of an organization should regularly organize teachings and training on effective communication, workplace conflict, interpersonal relationships etc. This would benefit both the employees and the employers.
  • Managing the welfare of the employees: This includes fair and regular pay, incentives, insurance, protection from abuse and harassment, adequate workers, reduced working hours, reduced workload, holidays etc.

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